Why VoIP Telephony Should Be the Automatic Choice of Every 24x7 Call Center?

When Alexander Graham Bell, the creator of the first telephone, called up his assistant Watson for the very first time, he would not have realized the far-reaching impacts of his invention. Today, the ubiquitous phone has probably surpassed all expectations of its inventor. It has changed the way people interact, affected the lifestyle of societies and altered the way businesses are done. It has been the driving force behind the success of call center outsourcing companies. It is the reason why people don’t feel separated from their families even when they move to lands far way.

VoIP Phone: The Tech behind Inbound Call Center Outsourcing

Phones have come a long way since their inception. The long wire lines have been replaced by wireless signals. The traditional public switched network has given way to IP-based telephony and now, we are living in the age of VOIP (Voice over IP) phones. Extensively used by domestic outsourcing companies call center , these phones make call handling a lot easier for call center India companies. The VoIP phones used in a 24x7 call center are either software based or hardware based. There are many service providers for VoIP phones and services; however, Cisco leads the race when it comes to quality and reliability of connection.
Advantages of Using VoIP Phones
There are many advantages of using VoIP phones over other telephone systems. Below are some benefits of VoIP phones that make it an automatic choice for call center outsourcing companies:
1. Support for different call features: VoIP syste
ms support all the features of traditional me/follow me features.find
phone system and then some. A VoIP phone allows for – call transfer, call hold, call hunt, conference calls, and auto-attendant phone menus along with .find me/follow me features
2. Support for older technologies: Although, VoIP systems are very advanced, they still work well with legacy services like Fax. This allows modern businesses to connect with companies that still rely on older systems.
3. Integration with other business systems: It is possible to integrate VoIP phone systems with many business applications. The commonly used Outlook mail can be integrated with VoIP to place outbound calls. Moreover, after integration with CRM, it is possible to bring up customer records when the customer makes an inbound call. These two features make VoIP an extremely attractive option for call center outsourcing companies.
4. Better Scaling: Unlike, traditional phone systems, where you need to estimate and procure the number of phone lines correctly (as it is not possible to get a new phone connection quickly), VoIP allows for addition and removal of a phone line fast. This allows you to scale up or down your operations whenever you want.
5. Lower Expense: The charges for an overseas call are quite high in traditional phone systems. Compared to that, VoIP calling is considerably cheaper. As call centers are required to make large number Inbound and Domestic call center Outsourcing services – Vcare of calls every day, procuring VoIP system makes good business sense.

Comments

Post a Comment

Popular posts from this blog

Need Email Support, Why Not Outsource?

Image
Do you know outsourcing is the major reason why some companies in western countries make huge profits? Not only outsourcing reduces expenses, it also allows these companies harness a unique skillset that is hard to find in their own country. In the past, the main focus of companies was on outsourcing their voice support services. Offloading voice support to countries like India with a wealth of talented English-speaking workforce made outsourcing simple. Although, voice support outsourcing is still quite rampant, the demand for chat email outsourcing has also gathered pace. Importance of Email and Chat Support On a voice call, the interaction has a personal touch, which is why; it is seen as the primary mode of providing customer services. However, a large section of people prefer text based support for the many advantages it offers. Below are some reasons why chat and email support services are ideal for both companies and its customers: 1.      ...
Read more

Why a Cloud BSS Billing System Is an Absolute-Must for Telcos to Survive?

Image
Reducing costs for increasing the bottom-line of their business has become the primary concern of most telcos operating in the telecom industry. As profits dwindle due to an increase in competition amongst vendors, business owners are trying to do whatever they can to cut costs in one way or another. Off-late OSS/BSS architecture has become the pain point of telecom business. As OSS and BSS systems hit their maximum utilization at different times, they lie underutilized for most of the time. This results in considerable loss for the company, which can be easily prevented by employing cloud-based BSS billing system .   Need for Better Billing and OSS Solutions Although traditional billing and OSS solutions have a strong foundation, they are not flexible enough to accommodate modern-day telecom requirements efficiently. Integration of latest tech in the form of NFV (Network Function Virtualization) and SDN (Software-Developed Network) in telecom work...
Read more

7 Benefits of Customer Service Outsourcing

Image
If you have a business, customer service is essential. But should you have your own customer service representatives in your business, or should you outsource? Many companies are choosing to outsource their customer service representatives rather than keeping a team in their company. Below are seven benefits that you’ll find of outsourcing rather than having an in-house call team. It Saves You Money Even though it might be nice to have your own call center or team of customer service representatives, it can be really expensive. Outsourcing your customer service can be an affordable and convenient solution. This can save you the costs of setting up your own call center. Think about it – you will spend money for the phones, the training, additional electricity, the pay and the benefits for your employees. Not only that, but you’ll need enough space dedicated to customer service representatives. Depending on the size of your company, this can be rather expensive if you have to get ...
Read more