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Showing posts from January, 2019

Countering the Challenges of Businesses with Customer Service Outsourcing

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Modern businesses are riddled with many challenges. For a lot of entrepreneurs, the task of keeping up with the competition has become so burdensome that they are seeking medical help to relieve stress. A lot of them are resorting to more natural methods like meditation and Yoga. Some of them are even going as far as travelling to India and learning from experienced Yoga practitioners. However, there is another way to relieve the stress of businesses and that does not involve Yoga. This remedy comes in the form of customer support outsourcing to India, which has a number of advantages. Benefits of Outsourcing Customer Service The many benefits of outsourcing customer service are listed below: 1.       No need to hire a customer support team – One of the biggest challenges faced by businesses comes in the form of hiring a customer support team. Not all companies are equipped with an HR team that can find good employees quickly. A great way to offlo...

Why VoIP Telephony Should Be the Automatic Choice of Every 24x7 Call Center?

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When Alexander Graham Bell, the creator of the first telephone, called up his assistant Watson for the very first time, he would not have realized the far-reaching impacts of his invention. Today, the ubiquitous phone has probably surpassed all expectations of its inventor. It has changed the way people interact, affected the lifestyle of societies and altered the way businesses are done. It has been the driving force behind the success of  call center outsourcing companies . It is the reason why people don’t feel separated from their families even when they move to lands far way. VoIP Phone: The Tech behind  Inbound Call Center Outsourcing Phones have come a long way since their inception. The long wire lines have been replaced by wireless signals. The traditional public switched network has given way to IP-based telephony and now, we are living in the age of VOIP (Voice over IP) phones. Extensively used by  domestic outsourcing companies call center   , ...