Why VoIP Telephony Should Be the Automatic Choice of Every 24x7 Call Center?

When Alexander Graham Bell, the creator of the first telephone, called up his assistant Watson for the very first time, he would not have realized the far-reaching impacts of his invention. Today, the ubiquitous phone has probably surpassed all expectations of its inventor. It has changed the way people interact, affected the lifestyle of societies and altered the way businesses are done. It has been the driving force behind the success of call center outsourcing companies. It is the reason why people don’t feel separated from their families even when they move to lands far way.

VoIP Phone: The Tech behind Inbound Call Center Outsourcing

Phones have come a long way since their inception. The long wire lines have been replaced by wireless signals. The traditional public switched network has given way to IP-based telephony and now, we are living in the age of VOIP (Voice over IP) phones. Extensively used by domestic outsourcing companies call center , these phones make call handling a lot easier for call center India companies. The VoIP phones used in a 24x7 call center are either software based or hardware based. There are many service providers for VoIP phones and services; however, Cisco leads the race when it comes to quality and reliability of connection.

Advantages of Using VoIP Phones

There are many advantages of using VoIP phones over other telephone systems. Below are some benefits of VoIP phones that make it an automatic choice for call center outsourcing companies:

1. Support for different call features: VoIP syste

ms support all the features of traditional me/follow me features.find

phone system and then some. A VoIP phone allows for – call transfer, call hold, call hunt, conference calls, and auto-attendant phone menus along with .find me/follow me features

2. Support for older technologies: Although, VoIP systems are very advanced, they still work well with legacy services like Fax. This allows modern businesses to connect with companies that still rely on older systems.

3. Integration with other business systems: It is possible to integrate VoIP phone systems with many business applications. The commonly used Outlook mail can be integrated with VoIP to place outbound calls. Moreover, after integration with CRM, it is possible to bring up customer records when the customer makes an inbound call. These two features make VoIP an extremely attractive option for call center outsourcing companies.

4. Better Scaling: Unlike, traditional phone systems, where you need to estimate and procure the number of phone lines correctly (as it is not possible to get a new phone connection quickly), VoIP allows for addition and removal of a phone line fast. This allows you to scale up or down your operations whenever you want.

5. Lower Expense: The charges for an overseas call are quite high in traditional phone systems. Compared to that, VoIP calling is considerably cheaper. As call centers are required to make large number Inbound and Domestic call center Outsourcing services – Vcare of calls every day, procuring VoIP system makes good business sense.